Dealing with challenging behaviors & people is not an easy task. When someone says something unkind to us, we often respond back in a not so nice manner. We wish we wouldn’t go down to their level, but sometimes we do.
You probably think it takes days of communication skills training to become skilled at with dealing with challenging behaviors & people. The good news is that it is much easier than you think. When dealing with challenging behaviors, remain calm and ask questions instead of barking back. Check out this video and learn 4 magic phrases to respond to anything!!
The next time someone throws an insult your way or does something that you don’t appreciate, say ”That’s interesting, why would you say that?” or ”That’s interesting. Tell me more” or “That’s interesting, why would you do that?” or “That’s interesting, why would you ask that?” If you can remember these 4 simple phrases, you will be on your way to becoming a master at dealing with challenging behaviors & people!
Have you ever used any of these phrases or do you have some of your own? I would love to hear from you.
